payback.ie

Bug
There have been reports of error messages when attempting to use the 'email payslips' functionality, e.g. run time error – 214024894 (80070002)

Solution
Try re-installing Microsoft Outlook and ensuring all your Windows Updates are up to date and installed. If this doesn't work, then please refer to 'workaround' solution below.

Detail
We have researched this issue in detail, but have been unable to recreate it. The 'Automation error' message you see is generated by Outlook and is a generic error message that could be caused by anything.

The interface to Outlook mail has been tested on numerous PC configurations, and it works fine. But in some scenarios/configurations (or combination of different MS service packs or software versions) there's obviously something that goes wrong, but we've been unable to pinpoint the cause.

We are redeveloping the email functionality to use an email function 'internal' to Payback (as we've discovered we can't depend on Outlook as a reliable platform for the email interface)

Workaround
In the meantime. If you want a manual workaround for emailing payslips, then try this;

1) Run the Payroll for a period
2) Go into the Payroll screen
3) Click the 'Payslip' tab
4) Click the 'PDF' button top right of the report
5) Save the file with a name (employee name for example) and location you'll remember
6) Do this for all the employees
7) Now, go into your normal email program, and create an email to the employee, attaching their payslip as created in step 5
8) Do this for all the employees